Terms of Service

Effective date: October 2026.

Quotations

Published prices and website estimates are indicative. The final quote is confirmed after a quick needs assessment and agreed before work begins. Once agreed, the price does not change unless the scope changes — and any change is agreed with you first.

Deposit and payment

A 50% deposit confirms a booking and secures your slot; the balance is due after the final inspection. A flat Ksh 500 logistics charge applies once per job. Payment details, including M-Pesa, are shared when your quote is confirmed.

Cancellation and rescheduling

Please tell us as early as possible if you need to move or cancel a booking. Slots rescheduled with reasonable notice carry the deposit forward to the new date.

Access and preparation

We need reasonable access to the items or areas being cleaned, plus water and power where applicable. You are responsible for moving small personal items and telling us about fragile items, access rules or security requirements in advance.

Results and pre-existing conditions

We assess every surface before treatment and explain what can and cannot be achieved. We point out pre-existing wear, damage or stains that cannot safely be removed. Some stains cannot be fully removed without risking the material — we will always tell you honestly rather than over-promise.

Drying times

Same-day wash and dry applies to most sofa and mattress jobs but depends on weather, humidity and ventilation. Where more time is needed, we tell you on the day.

Fumigation and pest control

Treatments follow applicable safety and regulatory requirements. Customers must keep children, pets and food away during treatment and observe the written re-entry times we provide.

Damage

We take care with your property. Any damage caused by our work should be reported before the team leaves site or within 24 hours so it can be assessed fairly.

Contact

Questions about these terms: call or WhatsApp 0728 376 448.